Get in Touch With Us
You've landed on the page for reaching the Best Sweeps Casinos editorial team. We cover sweepstakes casinos and social casinos for US players, with a particular focus on published return-to-player figures, coin mechanics and redemption terms. If something we've written looks wrong, out of date, or unclear, this is where to tell us.
One thing to get out of the way first: we are an independent comparison site, not an operator. We can't open, close, verify or fund an account on any platform. If your issue is with a specific sweepstakes casino, the fastest route is always that operator's own support desk — but we explain below how to escalate when that stalls, and what we do with the reports we receive.
How to Write to Us
Email is the only channel we run, and every message is read by a person on the editorial team. We don't publish a phone number, because almost everything we can usefully help with needs screenshots, URLs or terms-and-conditions text attached.
Use the contact address published on treefight.org and put the subject in the first line. To get a useful reply faster, include:
- The page — the URL on our site you're writing about.
- The operator — which brand it concerns, if any.
- The specific claim — quote the sentence or figure you're questioning rather than describing it.
- Your evidence — a link to the operator's official rules, sweepstakes terms and conditions, or a dated screenshot.
- Your state — only if the question turns on eligibility or availability, since so much of this depends on where you live.
Please don't send account passwords, full Social Security numbers, card details or ID scans. We never need them, and we'd only ask you to delete and resend.
What We Can Help With — and What We Can't
| You contact us about | What happens |
|---|---|
| A factual correction on a review or RTP comparison | We check it against the operator's current published terms and amend or annotate the page |
| An offer that no longer matches what we list | We re-verify the promotion and update or pull the listing |
| A state availability change | We review the operator's eligible-state list and revise the page |
| Feedback, suggested topics, missing brands | Logged and weighed against our coverage plan; no guarantee it gets added |
| Commercial or partnership enquiries | Handled separately from editorial; see the note below |
| Your account, balance, coin purchase or redemption | We can't access it — contact the operator; we'll point you to their support route |
| Legal or tax questions about your situation | We don't give legal or tax advice; we can point you to official guidance |
Why Readers Usually Get in Touch
Return-to-player figures
This is our most common inbox subject. RTP is a theoretical long-run figure published by the game studio, not a prediction of what any session will do, and it can differ between versions of the same title or between the Gold Coin and Sweeps Coin modes on a given platform. If a number on our site doesn't match what the game's own info screen shows you, send us the screenshot — game builds get swapped and our pages need to follow. We won't describe any brand as having the "highest RTP" outright, because the figure varies title by title and the underlying data isn't uniformly disclosed.
Coin mechanics and redemption
Readers regularly ask us to explain the two-currency structure before contacting an operator. Gold Coins are for play only and carry no prize value. Sweeps Coins are the promotional currency that can, once any playthrough condition is met and the account is verified, be submitted for prize redemption. Every platform sets its own minimum redemption threshold, its own caps and its own processing window, and none of them are instant as a rule. If our summary of a brand's thresholds is out of step with their official rules, tell us which line is wrong.
Offers that don't look like our listing
Welcome bundles change often. The headline offers shown on this site — for example Spinblitz's 100 Million Gold Coins with the BLITZ JACKPOT, Lone Star's welcome offer of up to 500k GC and 105 free SC, or Casino.Click's 150 extra coins and 10 free spins — are what we recorded at the last check, and all of them sit behind the operator's own terms, eligibility rules and any playthrough condition attached to the Sweeps Coins portion. If you signed up and the promotion differed, that's exactly the kind of message we want.
Availability where you live
Sweepstakes casinos are governed state by state rather than nationally. Some states permit most operators, some have restricted or acted against them, and some brands simply choose not to serve particular states regardless of the law there. Laws and operator policies both move. We don't tell anyone a platform is definitely legal for them — check the operator's terms and your own state's position, and if ours look stale, flag the page.
Operator Support: Try That First
Anything touching your own account has to go through the platform. A short checklist that resolves most of it:
- Sign in and open the brand's help center or live chat — most run chat and an email form, and response hours vary by operator.
- Have your account email, the date and time of the issue and any transaction reference ready.
- If it concerns a redemption, confirm your identity verification is complete first. Government photo ID and sometimes proof of address are standard before any prize is released, and unfinished KYC is the single most common reason a redemption sits still.
- Ask for a ticket number and keep the thread in writing.
- If it isn't resolved, ask about the operator's formal complaints procedure, which is usually set out in the sweepstakes terms and conditions.
Once that's exhausted, write to us with the ticket reference. We can't adjudicate a dispute, but repeated reports about the same brand do change how, and whether, we list it.
Money Questions We Get Asked
We can explain how the model generally works, though the specifics always belong to the operator's published terms:
- Taking part without paying. Legitimate sweepstakes promotions include a no-purchase-necessary route. That typically means daily free Sweeps Coins, login and social rewards, and a written alternative method of entry described in the official rules. Buying a coin package is optional.
- Paying in. Where a reader chooses to buy Gold Coin packages, US platforms commonly accept debit cards and online payment services, with ACH bank transfer available on some. Availability differs by brand and can change; check the cashier before assuming.
- Getting paid out. Prize redemption usually runs to a bank account via ACH or bank transfer, or in some cases to gift cards. Expect a minimum SC threshold, a per-day or per-period cap, completed verification and a processing window measured in days rather than minutes.
- Tax. Prize redemptions may be taxable under federal and state rules. Keep your own records of what you redeemed and when, and take questions to official guidance or a tax professional — we can't advise on it.
If a fee, limit or timing figure on our site conflicts with what an operator's cashier shows you today, that's a correction and we want it.
Corrections, Ratings and Commercial Relationships
Our ratings — Spinblitz at 10.0 through to Mr Goodwin at 9.1 — are editorial scores set by our team. They are not customer review averages, and they aren't a verdict on payout speed or odds. We research and verify against published terms; we don't claim to have deposited, played or redeemed anywhere.
Best Sweeps Casinos may earn commission when a reader signs up through a link on this site. That funds the research and does not buy a position in our rankings or lift a score. Partnership enquiries go to the same inbox but are handled apart from editorial decisions, and a commercial conversation never becomes a reason to revise a review. If you think a page reads otherwise, say so plainly in your message — we'd rather hear it.
Verified corrections are applied to the page and, where the change is material, noted with the date. Our published pages carry a fact-check date, currently Sep 24, 2026, and reader reports are a real part of keeping that honest.
Games and Coverage Requests
We're asked fairly often to cover something we haven't. Worth knowing what our scope looks like: sweepstakes slots of varying volatility, progressive jackpot titles, table-style games including blackjack and roulette variants, live dealer rooms where a platform runs them, crash and instant-win formats, and the mobile apps or browser builds most readers actually use. Several of the operators we list also run adjacent product lines — social sportsbook-style prediction games, poker rooms, bingo and standalone free-play social casino apps with no prize redemption at all. Those sit under different rules than the sweepstakes side, so if you want us to compare them, ask specifically.
If a brand you use isn't on our list, tell us which one and which state you're in. We can't promise coverage, but we track requests.
Support Beyond This Site
Participation is for adults only. Most sweepstakes platforms set a minimum of 18, and some require 21 either everywhere or in particular states — check before you register. If play has stopped feeling like entertainment, the operator's own tools are the first step: deposit and purchase limits, session reminders, cooling-off periods and self-exclusion. Blocking software on your devices is another option.
For independent help, the National Council on Problem Gambling runs a confidential national helpline, and Gamblers Anonymous holds meetings across the US. You don't need to write to us first to use either. If you'd like us to point you toward resources, mention it in your message and we'll respond without fuss.
Readers interested in how offshore comparison works elsewhere sometimes find our coverage of casinos operating outside GamStop in the UK useful for contrast, though it's a different market with different rules.
What to Expect After You Send
A real person reads your email. We don't use an autoresponder as a stand-in for an answer. Corrections backed by a link or screenshot tend to move fastest, because we can verify them the same day. Broader feedback and coverage requests get logged and reviewed as part of our editorial planning, which runs on a slower cycle.
Not sure your message belongs here? Send it anyway. If it's really one for an operator, a regulator or a support organization, we'll say so and point you somewhere better rather than leaving you waiting. Written by Sophie Crawford and the Best Sweeps Casinos editorial team.